- We only collect personal information that we believe is relevant & required to understand your needs and to conduct our business.
- Information is used to provide you with a better usage experience and to offer you products & services.
- We will not disclose your personal information to any external organisation unless we have your consent or are required by laws and regulations or have previously informed you.
- We may be required from time to time to disclose your personal information to Governmental or regulatory entities, but we will only do so under proper authority.
- We aim to keep your personal information on our records accurate and up-to-date. Therefore you are required to update your personal information from time to time.
- We maintain Industry level safeguards to secure our systems so as to prevent unauthorised access to your personal information by anyone.
- Bharat Co-operative Bank (Mumbai) Ltd, our staff and any agent or third party service provider with access to your information are required to observe our confidentiality obligations.
This section provides specific details of how we treat personal information that you might wish to provide us when you use our Mobile app:
We would be collecting your personal information like full name, complete postal address, telephone/mobile number, email id, pan, date of birth, nationality, location, system IP address, mobile IMEI number, contacts, SMS, etc. and also additional documents which may be required by the bank as per the law from time to time
No sensitive information is stored on the device by the Mobile Banking App. All information pertaining to your transactions, credentials, requests are stored securely in the bank's environment protected by multiple layers of security.
All data in transit is secured thorough usage of SSL (Secure Sockets Layer) which ensures that data traversal between the mobile app & server, is in an encrypted state. The Mobile app undergoes regular Vulnerability Assessments & Penetration Tests to provide all parties a high level of Security Assurance. All practical steps are taken to ensure that personal information will not be kept longer than necessary. Access to your personal information to Bank staff is on a need to know basis – to offer you the required services. The Bank complies with all legal, statutory and regulatory requirements concerning the retention of personally identifiable information.
For initiating financial transactions, you are required to use OTP (One-Time-Password) which is valid for a specific time & applies to a single specified transaction. Security Questions sought in the app are stored securely in the bank's servers and these are used to validate you to enable the bank to provide you assistance in case you have difficulty in accessing your mobile banking account, Net banking account or such other electronic services offered by the bank where face-to-face interaction is not possible due to the very nature of the channel.
Be assured that Bharat Co-operative Bank (Mumbai) Ltd, values the trust reposed by you and shall ensure, to the best of its abilities and intentions, to keep your personal data safe as per the above mentioned privacy principles.
Bank at its own discretion can update its privacy policies and post the update in the website. Your use of Digital Banking following the updates shall be deemed to have accepted the updated privacy policy.