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Escalation Matrix

Welcome to Bharat Bank Support Centre. We value your banking relationship with us. We strive to satisfy your banking needs to the best of our abilities. However, if you still have any complaints please follow the steps mentioned below. We shall make best efforts to resolve the issue at the earliest.

[A] Queries / Feedback / Complaints

The complainant may reach his/her base Branch using any of the channels mentioned below:

The Branch will respond to the complaint within 7 working days from the date of receiving the complaint. Written complaints received at Branch will be reported to Central Office by the Branch.

[B] Grievance Redressal Cell

If the issue is not resolved within 7 days of lodging a complaint with the Branch as stated in Part [A] above, the complainant may approach Bank's Grievance Redressal Cell through any of the channels mentioned below. The previous complaint number provided by the Branch must be mentioned for the purpose of escalation.
  • E-mail at Feedback@bharatbank.co.in
  • Call Tel: 022-4824 7808
  • Write to Grievance Redressal Cell, Bharat Co-operative Bank (Mumbai) Ltd., Central-Office, Marutagiri,Sonawala Road, Goregaon (E), Mumbai-400 063.

Write to Grievance Redressal Cell, Bharat Co-operative Bank (Mumbai) Ltd. 4th floor, Brijwasi Estate, Opp Udyog Bhavan, Sonawala Cross Road, Goregaon (East) , Mumbai-400063

The complainant will receive a response within 7 working days of lodging the complaint with the Grievance Redressal Cell.

[C] Principal Nodal Officer

If the resolution provided by Bank's Grievance Redressal Cell does not meet the complainant's expectation, he/she below. The complaint number provided by Grievance Redressal Cell is required for escalating the issue to Principal Nodal Officer.

  • E-mail us at NodalOfficer@bharatbank.co.in
  • Call 022-48247802
  • Write to Principal Nodal Officer, Bharat Co-operative Bank (Mumbai) Ltd. 4th floor, Brijwasi Estate, Opp Udyog Bhavan, Sonawala Cross Road, Goregaon (East) , Mumbai-400063.

The complainant will receive a response within 7 working days of lodging complaint with the Principal Nodal Officer.

If after having followed steps mentioned in Part [A], [B] & [C] stated above, the issue still remains unresolved or if the complainant has not received response within 30 days of lodging the first complaint, he/she may approach the Banking Ombudsman appointed by the Reserve Bank of India.